Refund Policy

James E. Smith LLC strives to ensure customer satisfaction. However, the eligibility for refunds depends on the nature of the Services provided. The following conditions apply:

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1. Digital Products or Services:
   
   If you purchased digital goods or services (e.g., software, e-books, online subscriptions), refunds will only be issued if the product or service is deemed defective or unavailable, or if there was an error in processing your order. If the product or service is not defective, no refund will be provided once access has been granted or delivery has occurred.
    

2. Physical Products:
   
   If you purchased physical goods, you may request a refund or exchange within [X] days of receipt, provided the product is unused, unopened, and in its original condition. You will be responsible for the cost of return shipping unless the product is defective or an error was made by us.
    

3. Service Fees:
   
   For services provided, we offer refunds under certain conditions, such as failure to deliver the service as outlined in your agreement or an error on our part. Refund requests for services must be submitted within 30 days of the service being provided.
    

4. Cancellation of Services:
   
   You may cancel any subscription or ongoing services by contacting us at [email address/phone number]. Depending on the service and cancellation timing, refunds may be granted in accordance with our specific service terms.
    

5. Refund Processing:
   
   Refunds, if approved, will be issued to the original method of payment. Please allow 21 business days for processing, depending on your payment provider.
    

Exceptions:

Refunds will not be provided in the case of user error, change of mind, or when the service/product has been consumed, accessed, or used in a way that prevents resale or redistribution.
 

For any specific inquiries regarding refunds, please contact us at refunds@jamesesmithllc.com.

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